Privacy policy

Updated on September 20, 2023

At Hotel at home, we value the protection of personal data and are committed to protecting the confidential information we collect about you. This Policy covers the various practices adopted by Hotel at home to protect personal information.

Acceptance of the Terms of Use

Before you browse our website at, please read our Terms of Use.

Hotel at home allows you to access its website at, provided you agree to the Terms of Use and Privacy Policy below, which may be updated at any time without prior notice. By using the Site, you agree to be bound by the Terms of Use.

In case of discrepancy between the French and English version of this Privacy Policy and the Terms of Use, the French version will take precedence.

Applicable Laws

Use of the Site is governed by the laws and courts of the province of Quebec and by applicable Canadian legislation. Any dispute arising between you and Hotel at home or any other person as a result of or in connection with the Site, its Terms of Use or any related content will be resolved before the courts of Quebec, and you hereby irrevocably submit to these courts and consent to their exclusive jurisdiction in respect of all disputes.

Personal Information and Privacy

Any information that may be used to identify a natural person is considered to be personal information.

Regulatory framework

Hotel at home manages its use of personal information in accordance with the standards provided for in the Act respecting Access to documents held by public bodies and the Protection of personal information (R.S.Q., c. A-2.1).

Collection of personal information

Hotel at home may be required to collect personal information about you as part of its dealings with you when you fill out a form or send the company an email. Such information is collected with your consent on a voluntary basis.

This personal information will be used exclusively by Hotel at home to communicate with you, provide the services or information you request, or send information that may be of interest to you. Hotel at home will only use your personal information for these purposes, unless you have consented to other uses or where permitted by law.

Non-disclosure to third parties

Hotel at home will not share your personal information with third parties, except where you have given your consent to do so or where permitted or required by law. In the latter case, Hotel at home undertakes to exercise all due diligence to protect your personal information and limit its disclosure to that which is required.

Hotel at home will not rent, sell or share personal information about you, such as your name, address, telephone number or email address, or financial information, such as credit card numbers, that could be used to identify you.

Data security

Hotel at home takes all necessary measures to ensure that your personal information cannot be accessed by third parties other than authorized Hotel at home managers and employees.


We use cookies to facilitate and improve your browsing experience on the Site. Cookies are small text files downloaded and stored on the device you use to visit webpages. The cookies used on the Hotel at home website do not collect your personal information. Most Internet browsers accept cookies by default.

At any time, you may change your browser’s privacy settings to reject or delete cookies. This will not stop you from accessing the Site, although you may experience performance issues during your visit.


At Hotel at home, we use Google Analytics tools to monitor our Site. These tools enable us to collect, analyze, measure and report data on site traffic in order to understand and optimize Internet usage. All data collected is anonymized.

Hotel at home stores this information to track key metrics, including:

  • The number of visitors
  • The most visited pages
  • The technology used by Site visitors
  • Referring sites
  • Users’ country of origin

For more information about Google Analytics, please read the Google Analytics Terms of Service.

Access to your personal information and right of rectification

Under the Act respecting Access to documents held by public bodies and the Protection of personal information, an individual may request access to and rectification of information concerning him or her. Requests for access and rectification should be addressed to the General Director, Mr. Michael Carrier, at


Personal information collected by Hotel at home is kept confidential in accordance with applicable laws.

Hotel at home adheres to high security standards and uses efficient systems to ensure the safe design, implementation and daily operation of its Site and its underlying servers and networks. Moreover, Hotel at home continues to take steps to detect and block intrusions on its Site. Hotel at home has taken many precautions to ensure that your personal information is protected against loss, theft or any unauthorized access, disclosure, reproduction, use, modification or destruction. These include physical, administrative and technological security measures deemed reasonable based on the sensitivity, quantity and format of the personal information collected and the manner in which it is stored.

Internet browsing

When you browse the Internet, your browser detects whether the connection is protected and displays a padlock icon above the page to indicate that communication to the server is secure.

All confidential data that is sent between your device and the website is effectively encrypted to ensure the confidentiality of your information.

Links to other sites

The Site contains hyperlinks to websites owned and operated by third parties. Hotel at home makes these hyperlinks available to users of its Site for convenience and exercises no form of control over the content of the sites to which these hyperlinks lead. Furthermore, Hotel at home makes no representation or endorsement regarding, and accepts no responsibility for, the content or use of such sites. Please note that information found on these sites may not be available in English or French.

User Code of Ethics

Respectful communications

Hotel at home has made respect a priority in its communications. Users of its Site are encouraged to follow the same principle when communicating with its staff members by email or telephone. Hotel at home also expects users to refrain from attacking others personally, using inflammatory language or engaging in fights with staff members. Hotel at home managers and users are also required to uphold this principle of respect in all forms of online communication, including informative content, visual content (infographics, photographs, etc.), chats and comments.

Rules of good conduct

You agree to not use the Site to:

  • Submit false or inaccurate content;
  • Post content that is irrelevant to a specified topic;
  • Submit any illegal, offensive, discriminatory, racist, obscene, demeaning, hateful, harassing, defamatory, abusive or otherwise objectionable content;
  • Impersonate any person or company, or falsely state or deliberately misrepresent your affiliation with a person or company;
  • Submit any content you are not authorized to make public under the provisions of an act, a contract or a trust agreement, such as insider information or confidential information obtained or disclosed in the context of a professional relationship or under a non-disclosure agreement;
  • Submit any content that infringes a patent, registered trademark, trade secret, copyright or other property right;
  • Submit any advertisement, chain email message, junk email, pyramid scheme invitation, or any other form of communication that is unsolicited, unauthorized or irrelevant for Hotel at home;
  • Submit any material containing viruses or computer code, files or programs designed to disrupt or destroy any software, hardware or telecommunication equipment or limit its functionality;
  • Intentionally or involuntarily infringe any applicable municipal, provincial or international statute or law;
  • Stalk or harass others.


For any questions regarding your privacy, please contact Mr. Michael Carrier, General Director: or 1 833 355-5685

Hotel at home’s official website is This website is wholly owned and regularly updated by Hotel at home.